Frequently Asked Questions

What is the returns and exchanges policy?

You may return items within 30 days of receipt for a refund or exchange. To initiate the return process, please contact our support team. Return shipping costs are the responsibility of the customer.

What are the shipping options and costs?

We offer free standard shipping on all orders within Poland. Delivery typically takes 8–13 business days, depending on the destination.

Important Shipping Information

  • Shipping costs: free express shipping within Germany, Austria, United Kingdom, Sweden
  • Deadline for placing orders – 14:00 (GMT+01:00) Central European Time (Berlin)
  • Processing time (days): 1-3 business days for quality control. Processed (Monday - Friday)
  • Transit time (days): 7-10 business days from order fulfillment. Shipping (Monday-Friday)
  • Total delivery time - estimated delivery time based on customer location (Poland): 8-13 business days

How long does delivery take?

Shipping times vary depending on location and logistics partners. In most cases, orders arrive within 8-13 business days. An estimated delivery date will be provided at checkout.

What payment methods are accepted?

We accept major credit and debit cards (Visa, MasterCard, American Express, Maestro), Klarna, Paypal Apple Pay, Google Pay.

Are the products authentic?

Yes, we source our products from trusted suppliers and apply strict quality control standards to ensure their authenticity.

Do you offer warranties?

We guarantee the quality of our products. If you have any issues, please contact our customer service team and we will do our best to resolve them as quickly as possible.

Can I track my order? Yes, a tracking number will be provided once your order has been processed and shipped.

Order updates can be viewed via our tracking portal.

What should I do if I receive a damaged or incorrect product?

If your product arrives damaged or incorrect, please contact customer service immediately with a description and photos. A replacement will be arranged at no additional cost.

Do you offer free shipping?

Yes, all orders qualify for free shipping within Germany, Austria, United Kingdom, Sweden

Can I cancel my order?

Orders can be canceled within 24 hours of being placed. After this time, cancellations may not be possible as processing may have already begun. To request a cancellation, please contact customer service as soon as possible.

Are my payment details safe?

Yes, we use advanced encryption and security protocols to ensure the confidentiality and protection of all payment information.

Do you have a stationary store?

We operate exclusively online and do not have any physical sales outlets.

 

Herivelle is operated by ECOM SCALING IDEAS LIMITED, a company registered in Hong Kong, under address: SUITE C, LEVEL 7, WORLD TRUST TOWER, 50 STANLEY STREET, CENTRAL HONG KONG, under company number 76687327.

Email us at: info@herivelle.com